Tumbleweed Tex Mex Grill Improves Security, Cuts Costs & Saves Time

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Tumbleweed Tex Mex Grill Improves Security, Cuts Costs & Saves Time

03/04/2020

At Tumbleweed Tex Mex Grill & Margarita Bar, the focus is on fresh, authentic Tex Mex cuisine. But as the company’s sole IT management professional, Gill Rudolph focuses on keeping the IT network running as smoothly  across 19 restaurant sites in Kentucky, Ohio and Indiana.

As the fast-casual restaurant market faces a new wave of disruption, Rudolph has adapted by turning advanced technology into a competitive business advantage. When the company’s previous network firewall product began experiencing an increasing number of technical and support issues, he found himself at an inflection point.

“Our firewall technology was aging quickly, so both maintenance and support had become very frustrating,” Rudolph explains. For instance, every time one of the hosted cloud providers caused a change to an IP address, he had to manually reset the firewall and update the white list. “I was spending way too much time just unblocking web sites. It was starting to impact our business.

A Modern, Cloud-Based Network

As that firewall product approached its end of life, Rudolph sought out a more reliable solution and soon discovered the CyberaONE Platform. The platform is an SD-WAN Edge solution that fundamentally changes the way distributed businesses deploy, secure and optimize applications and technologies. The modern, cloud-based networking approach greatly reduces management costs, as well as the time to deliver services across multiple locations.

A CyberaONE Edge Device is now deployed at each Tumbleweed restaurant, connecting back-office applications and POS systems to the secure Cybera cloud. Rudolph explains, “Cybera definitely hit my price point. It’s a very simple set-it-and-forget-it solution. After we configure one restaurant, we can replicate that setup or make updates to the other restaurants remotely through the Cybera cloud.”

 

Simplified Deployment, Security and Support

Once the Cybera devices were in place, the company was finally able to implement Voice over IP for its phone systems. “The VoIP setup took about 15 minutes compared to what might have taken four to five days with the previous system,” Gill states. “Without Cybera, VoIP wouldn’t have been possible.”

Ever since the initial deployment, Rudolph has found network security to be much stronger: “The Cybera VPN has been rock-solid. It’s doing exactly what you would expect. That adds a lot of peace of mind to my life.”

Management is much easier as well. Rudolph estimates that he’s gained at least four hours a week by no longer having to manually deal with the whitelist updates. Moreover, the streamlined troubleshooting process has been a valuable time-saver.

With the previous network vendor, most attempts to resolve support issues ended up in frustration and delays. The contrast with Cybera has been refreshing. “Cybera has U.S.-based level one, two, and three support, which makes it much easier to get questions answered right away,” Gill says. “The project management and technical support teams have been outstanding to work with.”

 

4G Wireless Backup

One of the most valuable benefits of the CyberaONE Platform has been the built-in 4G wireless failover capability, in case the primary Internet connection is not available. Intermittent Internet outages are common in the region where the Tumbleweed restaurants are located, and they can quickly disrupt operations at a busy restaurant.

That’s no longer a worry, thanks to the automated Cybera 4G wireless failover. Gill states, “I recently got an outage alert from our ISP, so I called one of our restaurants to check in. Nobody had even noticed the outage, because the 4G wireless seamlessly took over to keep the VPN, gift card processing, and everything else up and running.”

 

Time-Saving Tools and Resources

Gill now relies on a pair of Cybera tools to further reduce management tasks so he can spend more time on strategic projects. The CyberaVUE Portal allows him to map and track each restaurant on the network. “The CyberaVUE dashboard has a really intuitive interface, and you can see everything on one screen,” he says.

Rudolph also cites the online Cybera PCI Services Portal, which includes a wide range of time-saving tools that streamline Tumbleweed’s PCI compliance efforts. “Simplifying PCI compliance is extremely valuable,” he adds. “The portal helps keep us compliant, and it proactively sends out alerts if there are potential issues.”

He feels that Tumbleweed now has a turnkey solution for its current and future needs, stating, “The bottom line is that the Cybera solution is easy to set up, easy to roll out, and easy to use. I really like the fact that everything is bundled in one solution with a single device at each restaurant.”

Learn more: www.cybera.com/sd-wan-for-restaurants

 “Everything is so easy to use, and the 4G wireless failover has been a life-saver.”—Gill Rudolph, Tumbleweed