Tattle announced its integration with Up n’ go, a contactless payment solutions platform, which enables guests dining out to make paying and splitting the check easier, faster and more secure. Din Tai Fung, a Chinese dumpling restaurant originating in Taiwan with locations across the West Coast, is the first restaurant to offer the integration with Tattle and Up n’ go.
Tattle is a customer feedback technology platform built with an open-API in order to collect guest feedback and measure satisfaction across all-digital ordering channels, such as dine-in, take-out, delivery, and drive-thru for omni-channel visibility. Using AI, Tattle recommends the most high-impact operational area for improvement across restaurant locations to drive the greatest increase in guest satisfaction.
Up n’ go is a highly efficient, user-friendly payment service that uses the technology found in almost everyone’s pocket, their phone. Guests simply scan their check using an iPhone or Android camera, which brings up their check via Up n’ go’s mobile site. From there they can utilize Apple Pay, Google Pay or Venmo, depending on the restaurant, or any major credit card to pay their bill, and leave without waiting for their server to return.
The restaurant benefits of Tattle’s integration with Up n’ go include:
- SMS or Email survey distribution to guests for optimal engagement
- Pre-populated survey with transaction data to ensure 90%+ survey completion rate of 50-questions
- Statistically significant guest feedback volume for reliable identification of high-impact areas for improvement
- More opportunity for guest recovery methods in order to extend hospitality beyond restaurants walls