Receiving and processing $2 billion worth of restaurant, take-out orders is no small task; using revolutionary new technology and off-premise ordering specialists, SYNQ3 Restaurant Solutions said it reached $2 billion in restaurant sales for several top restaurant brands on August 28. It took 11 years for SYNQ3 to reach its first billion in take-out sales processed, they eclipsed the second billion in less than 18 months.
Working with nearly 7,000 restaurant locations, SYNQ3 facilitates off-premise orders for top regional and national chains, including Red Robin Gourmet Burgers and Brews, Chipotle Mexican Grill, Noodles & Company, Famous Dave’s Barbeque, Portillo’s, McAlister’s Deli, and P.F. Chang’s China Bistro. With the success of current to-go programs, a rapidly growing client list featuring hundreds and even thousands of locations for each new brand, and the rise in off-premise trends, SYNQ3’s business is booming and looks to grow exponentially in 2018, so much so, that they plan to hire more than 500 additional employees by March.
The company attributes the sudden spike in business to off-premise sales. Today they are the primary source of revenue growth in the restaurant industry and will continue to be in the future.
“We partnered with SYNQ3 to enhance our guests’ dining experience, whether they’re dining in or ordering take-out," said Red Robin’s Vice President of Alternative Platforms Jason Rusk. "Red Robin is known for customization and SYNQ3’s seamless integration is critical to the success of our on-demand initiatives because the guest remains in control without compromising the ordering process.”
With SYNQ3’s ordering technology, take-out calls reroute to dedicated order-taking specialists to eliminate the stress that many restaurant employees experience as they try to serve both the guests in front of them and the guests calling in at the same time. The new system allows for faster, more efficient to-go orders, and better, more focused service for take-out and in-restaurant guests.