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Starwood Increases Savings and Efficiency by Tracking Guest Needs

Starwood Hotels & Resorts Worldwide Inc. is improving communication and creating efficiency through integration with the help of Systems Associates Inc. by tying its SynergyMMS maintenance management solution with Starwood's StarGuest Response+ application that tracks on-premise guest requests and complaints. In doing so, the company owned and managed hotels across all brands will experience significant savings and increased effectiveness. StarGuest will continue to capture the relationship side of an issue while SynergyMMS manages workflow efficiency.
Integration of SynergyMMS into StarGuest Response+ began in March, and all 160 owned and managed Starwood properties are on schedule to receive the holistic solution. Roll out to 15 properties is complete.
Systems Associates Inc. is a member of the Starwood Preferred Vendor family and a developer of software and hardware solutions for maintenance and energy management in the hospitality market. SynergyMMS is a Software as a Service (SaaS) solution designed exclusively for hospitality to enhance asset life and longevity by creating "synergy" between front office, engineering and housekeeping staff for enhanced workflow and communications. Starwood Hotels & Resorts Worldwide Inc. is a fully integrated owner, operator and franchisor of hotels, resorts and residences with the following internationally renowned brands: St. Regis®, The Luxury Collection®, W®, Westin®, Le Meridien®, Sheraton®, Four Points® by Sheraton, Aloft®, and Element SM.
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