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From the #1 tech feature guests expect at a hotel to what restaurant guests really think of third-party delivery, our panelists discuss the current state of customer technology engagement.

What do hospitality customers really want from technology? We’ve crunched the numbers to reveal all the ways that guests are redefining “value.”

According to HT's exclusive research, restaurant IT budgets remain tight while strategic goals and investments acknowledge the need for innovation and meeting new customer expectations.

Restaurant operators reveal their top priorities for point-of-sale software investments and implementations, while suppliers predict how the POS software landscape will evolve after a most unusual year.

The customer journey at restaurants and hotels has evolved at a radical pace due to the pandemic.

From IT budgets to customer satisfaction to predictive analytics, these key takeaways from HT’s Lodging Technology Study illuminate top priorities.

Data and integration are key to delivering choice and convenience to consumers

Unlocking ROI: Balancing Customer Experience with Business Enhancement