SiteMinder Partners with Charme & Caractère Hôtels to Elevate Guest Experiences Across the World

SiteMinder, a guest acquisition platform, partnered with Charme & Caractère Hôtels, a network of hotel owners, to elevate the guest experience created by luxury and boutique hotels and lodges across France and more than 80 countries. Under the partnership, member hotels of C&C can connect SiteMinder’s distribution technology with their property management system to increase both their visibility among travelers online and understanding of their guests’ booking journey.

The partnership will also reduce the time spent maintaining live inventory and pricing for hoteliers signed with C&C. Members are today challenged with disparate systems that prevent them from providing the superior guest experiences they say their hotels were founded upon.

“The concept of a memorable stay has changed dramatically in recent years. Boutique hotels have dislodged conventional thinking around what makes for a great guest experience, especially in a market like France where travelers have heightened expectations around luxury and service. It is no longer enough to offer the most beautiful accommodation or the most original and homely decor. In today’s digital world, as hoteliers, we have to adapt and SiteMinder has become an ally for success and getting closer to our guests,” says Gilles de la Salle, owner of C&C member Céleste Hôtel in Paris.

Charme & Caractère Hôtels makes guest feedback transparent online, with the proven goal of lifting the standard of hotels that offer “soul, architecture and personality”.

“For our members' hotels, which place their trust in us to bring them closer to their guests and to open their doors to the world, it is important we offer the opportunity for them to empower themselves and promote all the things that make their business unique. We are delighted to partner with SiteMinder to achieve this,” says Jacques Barthelemy, CEO at Charme & Caractere Hotels.