Shift4 Payments Adds Order-at-the-Table Functionality

Anna Wolfe
Senior Editor, Restaurants

Shift4 Payments has introduced fully mobile tableside ordering functionality to SkyTab, the pay-at-the-table solution that the company released last year.

SkyTab is offered free of charge to new customers. The mobile ordering functionality will be made available through a software update to existing devices. SkyTab integrates seamlessly with various point-of-sale (POS) systems, including the company's Harbortouch, Restaurant Manager, Future POS and POSitouch software brands, as well as Oracle Hospitality (formerly MICROS) and Jonas Club Software.

SkyTab's user-friendly payment interface supports EMV chip cards, NFC mobile payments and traditional swiped card transactions. SkyTab also includes the ability to split checks, add tips and offers guests their choice of an e-receipt or a paper receipt via the built-in printer.

SkyTab users will be able to seamlessly and efficiently execute the entire dining process from the initial order to the final payment on the same mobile device. Additional ordering functionalities include support for item modifiers, coursing, a quick search feature, instant table and menu syncing, and more.


Instant Feedback

Restaurant patrons are prompted to rate their service at the end of the transaction. If the rating is below a predetermined threshold, a text message alert is immediately sent to management. This allows the business to address unhappy guests and resolve their concerns before they leave, preventing negative online reviews. Further, SkyTab's e-receipt capabilities allow the restaurant to automatically populate their customer database for email marketing and loyalty programs.

SkyTab integrates with Shift4's Lighthouse Business Management System, which includes remote reporting as well as management tools for social media, customer engagement, loyalty and online reputation.


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