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Self-Service

  • Pizza Hut Debuts Mobile Ordering

    Pizza Hut announces the introduction of two mobile ordering options that allow customers to order pizza from their mobile phones at any of the chain's 6,200 outlets nationwide via text messaging or mobile Web.

  • Common Ground

    The vendor community needs to get serious about fostering interoperability between solutions, according to Tom Conophy, CIO of InterContinental Hotels Group. Go inside the integration strategies of one of the world's largest hotel companies, and read about its CIO's industry-wide call to action.

  • Mix Well & Serve

    Store-level systems such as online ordering, self-service payment, kitchen displays, labor management, integrated ordering, and so on, can often mean the difference between leading and lagging behind the competition. But integrating new software with the POS system can be a significant hurdle to getting those systems in place.

  • High Touch vs. Touch Screen

    There has been an ongoing debate since the inception of self-service kiosks in hotels as to whether they improve or dilute customer service, particularly in traditional high-end hotels where guests have come to expect 'high-touch' service from staff.

  • GPS Drives Customers to Your Door

    On a trip to San Francisco in August of 2007, I had a meeting with a client that finished just before lunch time. Needless to say, I was hungry, and being in San Francisco, I knew I could find some interesting eateries.

  • Grand Hyatt DFW Delivers High-Tech Luxury with Virtual Wine, Food Menus

    The 298-room Grand Hyatt DFW (Dallas-Fort Worth) teamed up with key technology partners to develop two first-of-their-kind programs for guest use - iTaste, for interactive wine tasting, and The Virtual Menu, for food ordering.

  • Vancouver Restaurant Gets Wireless Pay at Table Solution, Saves Cash

    Vancouver's Watermark on Kits Beach is pleased to announce the deployment of a wireless pay at the table solution from vendors Squirrel Systems, Global Payments and Ingenico.

  • Pizza Hut Accepts Orders via Text and Mobile Web at all 6,200 Locations Nationwide

    Pizza Hut announces the introduction of two mobile ordering options that allow customers to order pizza from their mobile phones at any of the chain's 6,200 outlets nationwide via text messaging or mobile Web.
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