Self-Service

Hotels raise the guest satisfaction bar with in-room technology that promotes a superior guest experience. From loaner iTOUCHs to the next generation of customer relationship management, operators aim to impress through personalization.

Intelity bridges the gap between guest interaction and access to multiple hotel service systems with the launch of a self-service solution that aids guests in planning their hotel stays.

Research conducted by the Cornell Center for Hospitality Research highlights the direct correlation between workforce scheduling practices and employee job satisfaction. Operators turn to technology to promote keep employees happy and boost guest return visits.

The latest releases in payment technology show continued focus on wireless and contactless solutions that promote payment security and efficiency. Cell phone enabled applications and wireless credit card readers are just some of the solutions on the market.

As the end of a tumultuous 2008 draws near, the majority of hospitality operators are looking for ways to cut costs, curb waste, and coax consumers into their doors. What many may not have considered is that one of their heaviest pieces of artillery in the battle against a downturned economy is their point of sale systems. Hospitality Technology puts a focus on POS trends, functions and releases to find out what exactly this system can do to help restaurants sell more and spend less in 2009.

Café Venture selects Transtar POS to provide multiple restaurant technology solutions for seven Fuddruckers locations in Texas.

The London-based wagamama will implement a wide range of MICROS point of sale products, across 67 restaurants.

The new bed and breakfast and country inn guide from American Historic Inns and iLoveInns.com allows travelers to access listings for more than 3,500 inns and small hotels.