KNOWCROSS, the global leader in providing service quality and optimization solutions for hotels, is excited to share that the San Clemente Palace Kempinski Venice, has chosen to implement the Knowcross platform, to help improve staff communication, better compliance to new safety guidelines and increase overall operational efficiencies. This addition further strengthens Knowcross’ resolve to help and partner with hotels as they look to reopen post the pandemic across the globe.
Located on the private island of San Clemente, only minutes away from Piazza San Marco, the San Clemente Palace Kempinski is a proud member of Leading Hotels of the World, The exclusive retreat with 196 room & suites that overlook the lagoon or a centuries-old park, guarantees that all guests live in peace, tranquility and privacy.
“The San Clemente Palace Kempinski is considered to be the most luxurious retreat in Venice. It therefore becomes extremely important for us to have the highest levels of service quality across all our departments that help us deliver the best experience to all our guests. This is where Knowcross comes in for us. Knowcross allows us to digitize our daily operations in a manner that reduces resolution times, minimizes errors and losses while increasing overall productivity. This is all the more critical in today’s post-pandemic scenario where Knowcross is helping us adapt and be ready for the new health and safety needs and guidelines” said Ms. Daria Peters - Director of Housekeeping, San Clemente Palace Kempinski, Venice.
To ensure that the property was COVID-19 ready when they reopen, the consultants at Knowcross worked remotely with the hotel to ensure that modules such as the guest-request management system and the mobile application work seamlessly thereby providing instant availability key features as occupancy starts and increases.
“These are testing times for the hospitality industry. With so many new mandates and an equal number of unknown variables at play, it becomes imperative for hotels to seek the fastest and the most efficient ways to manage safety, productivity and guest experiences. We at Knowcross are committed to use the latest technologies in helping hotels do this exact thing!” remarked Paritosh Kumar, President Sales (EU), Knowcross. “It’s my pleasure to have the highly prestigious San Clemente Palace Kempinski join a list of other such progressive Knowcross clients who have decided to invest in technology in order to stay ahead and be ready during such critical times” added Paritosh.