Ruby Tuesday Turns the Tables with New Management Solution
Ruby Tuesday, Inc. has announced that it has implemented the MICROS Table Management System (TMS) across 750+ locations. A fully-integrated component of the MICROS Restaurant Enterprise Solution (RES) point-of-sale software solution, MICROS TMS provides visibility to all aspects of the guest dining experience allowing Ruby Tuesday complete control from the moment the first guest is greeted until the last diner is seated.
The MICROS TMS delivers a user-friendly way of managing reservations, customer preferences, seating capacity, wait list management, and special requests, all while easing tedious restaurant management tasks, thus allowing more time to focus on the guest. As guests arrive, the host at Ruby Tuesday is able to immediately increase guest satisfaction by providing accurate and consistent wait times.
The MICROS TMS allows Ruby Tuesday to increase its control of the guest experience by automatically opening a guest check once the table is seated. An additional feature designed to improve diner satisfaction is an alert system that notifies managers when critical service points are not met, such as a table that is not greeted or a food and beverage order that is not delivered in a timely manner. With more efficient table utilization and dining room capacity management, Ruby Tuesday is also able to increase revenue with additional table turns.