Royal Caribbean 'Preps for Future' with POS Partnership

Royal Caribbean Cruises Ltd. in Miami has again selected the InfoGenesis POS system by Agilysys. The solution will be deployed on an additional seven Royal Caribbean ships — Allure of the Seas, Explorer of the Seas, Voyager of the Seas, Azamara Journey, Celebrity Infinity, Celebrity Millennium and Celebrity Summit. This brings the total to 30 vessels that use Agilysys software solutions.

 

"We looked at several point-of-sale solutions, and the InfoGenesis POS system continues to be ideally suited to our needs," says Bill Martin, vice president and chief information officer for Royal Caribbean Cruises Ltd. "It is among the most versatile point of sale solutions on the market, combining an accessible user interface with a variety of reporting tools. With this technology in place, we are well positioned for the future, with a comprehensive POS system that will increase efficiency, enhance guest service and give us a competitive edge."

 

The InfoGenesis POS system combines powerful reporting and configuration capabilities in the back office with an easy-to-use touch-screen terminal application. Designed for multi-unit operations common in hospitality environments, the system can manage any combination of dining, bar, cabin service and gift shop operations. Features include real-time reporting capabilities, packages and prix fixe menus, signature capture, multi-language capability and advanced sorting, filtering and grouping options.

 

Two Royal Caribbean ships — Allure of the Seas and Oasis of the Seas — also use the DataMagine document management system by Agilysys. The DataMagine electronic waiver solution allows the ships to electronically capture guest signatures on a tablet device so that activity waivers can be consolidated for easy archiving and retrieval. The DataMagine export module enables all electronically captured documents, such as waivers and point-of-sale receipts, to be sent to shore for permanent storage. The solution not only streamlines operations but also decreases the ships' dependence on paper.