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Royal Caribbean Optimizes Efficiencies and Service with POS and Document Management System

Royal Caribbean Cruises Ltd. in Miami has selected the InfoGenesis® POS and DataMagine™ systems to optimize workflow efficiency and enhance guest service on its two newest ships - Harmony of the Seas and Ovation of the Seas. With these additions, 37 Royal Caribbean vessels now use Agilysys solutions.

A longtime Agilysys customer, Royal Caribbean wanted to expand its use of the company's point-of-sale and document management systems at it launches its newest ships. InfoGenesis POS provides fast and secure processing of passenger payment transactions across the ships’ venues, while DataMagine automatically archives receipts and electronically captures and stores guest activity waivers and other documentation for safety and legal purposes. Simplifying these operations allows the ships' crews to focus on delivering a world-class cruise experience.
“InfoGenesis and DataMagine continue to be well-suited to our needs,” says Mark Sinclair, director of information technology, at Royal Caribbean Cruises Ltd. “InfoGenesis combines an accessible user interface with a variety of reporting tools. And DataMagine is the ideal solution for managing our electronic waivers program as well as for archiving other documents. With these systems in place, we are confident that we’re using technology that not only improves operations but also enhances guest service.”
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