Resy Partners with Upserve to Offer Restaurants Guest Insights

Unifying restaurant reservation and point of sale systems,  Upserve, a full-service restaurant management platform, and Resy, a restaurant reservation software and app, have integrated their technologies. Restaurants using Breadcrumb Point of Sale by Upserve and Resy's reservations service will now have greater guest insights, while speeding table turns to boost revenue.

The integration between Breadcrumb POS by Upserve and Resy gives restaurateurs insight into guest preferences before they arrive.

Before each night’s schedule service, restaurateurs receive a detailed "shift prep" report that provides accurate cover count predictions powered by machine learning, enabling smarter staff forecasting. It also includes detailed insights on reserved guests, including: favorite dishes and drinks,  who was their server on the last visit, their average spend, how long they typically use the table, how frequently they book a table, and who they typically dine with.

The integration also sends real-time table status from Breadcrumb Point of Sale back to Resy, showing hosts the progress of tables in their meals, so hosts can set more accurate guest expectations on wait times and eliminate the need to roam the floor, checking on tables.