Resort Banishes Internet Connectivity Issues with Wi-Fi Solution
Canada House, a timeshare resort in Pompano Beach, Florida has revamped the speed and quality of guest Wi-Fi with Hotel Internet Services (HIS), a full-service provider of Internet services and solutions. Due to the use of an outdated network and obsolete equipment, the property frequently suffered from common troubleshooting issues such as poor connection and reception to many of its rooms. Since implementing this new Wi-Fi system from HIS, the timeshare has experienced not only the total elimination of guest complaints, but a marked surge of unsolicited praise regarding the high quality of its Internet capabilities.
Since the main structure of the resort is built with thick concrete walls, many rooms at Canada House previously received weak Wi-Fi signals, while some received none at all. As a result, Canada House sought out an updated solution that would allow it to cost-effectively cater to guests bringing multiple devices that required more robust Wi-Fi access points to connect efficiently. With that in mind, the primary motivation for the Internet project was the desire to improve guest satisfaction, knowing that a majority of today's guests consider functioning Internet to be as critical as running water, and that they take that into consideration when making a reservation decision.
To fully remedy Canada House's issues, HIS implemented its Wi-Fi service with a Zebra VSDL solution using the resort's phone lines, allowing guests to finally enjoy a seamless Internet streaming experience in all rooms, as well as the lobby and swimming pool area.
"With our guests staying weeks at a time in a timeshare, the issue of weak Internet connectivity previously served as a significant source of dissatisfaction, since many guests need to conduct business online while on vacation," said Denise Luhman, Resort Manager at Canada House. "Since implementing the updated HIS Wi-Fi, our resort has experienced nothing but extreme praise regarding the quality of our new Internet service. Even more impressive is the fact that such compliments are completely unsolicited. Many guests actually seek me out to remark on how much of an improvement they have found with our service on their current stay."
To guarantee continued guest satisfaction, Canada House also benefits from 24-hour Wi-Fi system health monitoring from HIS that ensures network equipment, such as access points, switches, modems, gateways and bandwidth lines remain fully operational at all times. Should an equipment issue or drop in bandwidth develop, HIS is able to quickly administer a remedy before a significant drop in customer satisfaction occurs.
Since the main structure of the resort is built with thick concrete walls, many rooms at Canada House previously received weak Wi-Fi signals, while some received none at all. As a result, Canada House sought out an updated solution that would allow it to cost-effectively cater to guests bringing multiple devices that required more robust Wi-Fi access points to connect efficiently. With that in mind, the primary motivation for the Internet project was the desire to improve guest satisfaction, knowing that a majority of today's guests consider functioning Internet to be as critical as running water, and that they take that into consideration when making a reservation decision.
To fully remedy Canada House's issues, HIS implemented its Wi-Fi service with a Zebra VSDL solution using the resort's phone lines, allowing guests to finally enjoy a seamless Internet streaming experience in all rooms, as well as the lobby and swimming pool area.
"With our guests staying weeks at a time in a timeshare, the issue of weak Internet connectivity previously served as a significant source of dissatisfaction, since many guests need to conduct business online while on vacation," said Denise Luhman, Resort Manager at Canada House. "Since implementing the updated HIS Wi-Fi, our resort has experienced nothing but extreme praise regarding the quality of our new Internet service. Even more impressive is the fact that such compliments are completely unsolicited. Many guests actually seek me out to remark on how much of an improvement they have found with our service on their current stay."
To guarantee continued guest satisfaction, Canada House also benefits from 24-hour Wi-Fi system health monitoring from HIS that ensures network equipment, such as access points, switches, modems, gateways and bandwidth lines remain fully operational at all times. Should an equipment issue or drop in bandwidth develop, HIS is able to quickly administer a remedy before a significant drop in customer satisfaction occurs.