HT's annual Lodging Technology Study reveals that hotels plan record-high technology spending in a push to enable mobility, upgrade systems and boost security. Sponsored.
That translates to more than $1.3 billion going to bad bookings, meaning consumers are suffering inconveniences, including lost room charges, and cancellation and booking fees, the study found.
Committed occupancy for Q3 2015 through Q2 2016 is up 2.2 percent compared to a year ago, and new reservation commitments that have been added over the last month are up 3.4 percent.
