Similar to many hotels using the current guest downturn as an opportunity to make service improvements by adopting new technologies, the Choice Hotels- franchised property prioritized the need to implement solutions that could cater to the increasing preference of guests remaining in their rooms. More specifically, the hotel wanted to ensure that guests attempting to social distance could still obtain an enjoyable, personalized stay experience. By selecting HIS with its BeyondTV GuestCast platform, Quality Inn Montgomeryville is able to fulfill this growing demand by providing each guest with instant and secure access to their own streamed subscriptions on guestroom televisions. Compatible with thousands of mobile-based apps, BeyondTV GuestCast ensures that guests are able to view virtually any personalized content of their choosing, with the hassle-free ability to cast streaming accounts from personal devices such as Netflix, Hulu, Amazon Prime, Disney+, HBO Go, ESPN and many more.
"Hoteliers have a choice to either embrace evolving guest trends such as the now common expectation for personalized in-room entertainment, or they can remain on the sidelines while competing properties cater to the latest preferences which are shaped by mainstream technologies such as Google Chromecast," said Joseph Gimaro, General Manager at Quality Inn Montgomeryville. "HIS with its BeyondTV GuestCast platform has ensured that our property identifies with the former, and since being implemented both our guests and staff have been impressed with the ease-of-use and lack of troubleshooting support that the system requires, without so much as one front desk phone call being received in order to assist a guest with streaming from their device. The decision to adopt BeyondTV GuestCast was also made because unlike competing solutions, the platform allows us to address concerns over security and privacy which can arise whenever a guest considers accessing personal information on a publicly shared system."
Designed specifically for the unique needs of the hospitality industry, BeyondTV GuestCast is not only fully compatible with virtually all television models and Wi-Fi networks in use by hotels today, but is also engineered using the latest in security protocols. Sidestepping the need for guests to enter in personal account information such as usernames or passwords on a guestroom television, BeyondTV GuestCast further comes equipped with device isolation capabilities. This unique feature prevents cross-room communication and the potential for guests to cast content to televisions located in other guestrooms.