Qtrac by Lavi Industries, a provider of virtual queue management and appointment scheduling systems, has received a Zendesk Customer Satisfaction Badge, a milestone that highlights how Qtrac customers can depend on reliable and knowledgeable support personnel.
World-class support is essential with SaaS platforms, and receiving customer feedback, even when service is exceptional, can be a challenge for any organization. Qtrac awards badges to its most engaged customers, which provides positive reinforcement for interacting with the company and incentivizes them to do more.
To determine eligibility for a Customer Satisfaction Badge, Zendesk reviews a partner company’s customer ratings. If a partner company has 120 satisfactory ratings overall, and the most recent 100 ratings are satisfactory and above, the partner is awarded the badge.
“Delivering world-class service is critical to our organization’s success, and, more importantly, to our customers’ success,” added Alek Nikolovski, Qtrac’s helpdesk manager.
Qtrac customer service is fully accessible for all customers via telephone, email, and live chat. Customers can also find an extensive self-help library through an online help center.