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Q&A Residential Hotel Provides Mobile Guest Services App

Q&A Residential Hotel has announced a partnership with hospitality technology provider Intelity that provides guests with digital access to hotel services through a branded mobile app. The application is built upon Intelity’s ICE (Interactive Customer Experience) platform, the most widely used of its kind in the world.
The Q&A app, downloadable to personal iOS and Android mobile devices, offers a full menu of services, from general information to housekeeping requests. It keeps guests in touch with hotel staff at every stage of their travel journey, before, after and during an extended stay.
With its spacious suites and full-sized kitchens, Q&A is specifically geared toward business travelers, and catering to business travelers’ heavy use of connected devices is intended to further the property’s appeal to this group.

Management and staff can also benefit from the included system tools, such as application content control, business intelligence metrics, built-in ticket management, and direct marketing and messaging. The system also leverages location-based mobile technology to permit staff to send notifications to guest devices based on proximity to the property.
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