P.F. Chang’s has deployed Zenput’s operations execution platform to ensure compliance with a wide range of food safety protocols in each of its restaurants. The solution is now being used across its U.S. operation, which includes over 210 locations.
P.F. Chang’s entire menu is made-from-scratch, which includes hand rolling dim sum, hand chopping and slicing all vegetables and meats, and scratch cooking every sauce. This made-from-scratch food philosophy means maintaining the highest levels of food quality and safety measures throughout the preparation process is critical. Before rolling out Zenput, above-restaurant leaders were looking to get better visibility into the actual work being completed throughout the day in each restaurant so they could identify and address potential issues earlier.
“The software is helping our regional leaders focus attention where it’s needed and we’ve been delighted with how easy it’s been for restaurant employees to use the application,” said Christina Serino, Director of Quality Assurance & Food Safety at P.F. Chang’s. “Since partnering with Zenput, we have seen task completion rates go up and are looking forward to seeing the impact on audit results.”
P.F. Chang’s was looking for a mobile solution that would support a range of processes that store employees perform to ensure food is kept at the right temperatures, equipment is functioning properly, and food is being handled, labeled, and stored correctly. With Zenput, temperature readings from Bluetooth thermometers are automatically captured along with photos, tasks, and comments. If there’s a potential issue, a corrective action is immediately prompted and tracked within the system, and above-restaurant leaders can track progress in real time.