Operations

Hotel CTOs are no longer responsible for just the foundational tech landscape. The role increasingly overlaps with marketing and development executives as the need for deploying a tech-centric customer experience grows.

Hotel staff are able to improve personalized guest experiences, leading to higher Guest Satisfaction Scores.

Investing in IoT solutions can help control operational costs, increase maintenance efficiency, take the burden off staff for routine tasks, and improve guest services.

Business intelligence solution is enabling the hotel management, development, and investment group to streamline operational reporting and make smarter business decisions on the fly.

VDA Group is an Italian company that provides Guestroom Management Systems.

Our 2021 Customer-Facing Hotel Visionary Award winner, Loews Hotels & Co, found a way to pivot during the COVID-19 pandemic and offer guests a contactless option while also creating a new revenue stream.

Kasa’s Head of Engineering gives HT an inside look at the tech-centric hospitality brand.

Web-based guest services app is enabling the airport hotel to boost food and beverage revenues while operating with a reduced staff and without increasing the cost of service.