Ooma Enhances Hotel Guest Experiences and Employee Productivity Through Expanded Integration with Property Management Systems

Michal Christine Escobar
Senior Editor, Hotels
escobar

Ooma, Inc., a smart communications platform for businesses and consumers, announced new features that enhance hotel guest experiences and employee productivity through expanded integration of its Ooma Enterprise unified communications service with property management systems, powered by Ooma’s partnership with Jazzware.

A property management system, or PMS, is the heart of modern hotels, motels, resorts and other hospitality locations. The PMS tracks guests as they check in and out, organizes cleaning and maintenance, connects to payment systems at the front desk and in-house restaurants, tracks revenue, and much more. To achieve its full potential, a PMS also needs to work seamlessly with the property’s phone and unified communication systems.

Ooma Enterprise (https://www.ooma.com/enterprise-communications/), a unified communications as a service (UCaaS) solution, now supports integration with more than 70 PMS solutions through its partnership with Jazzware (https://www.jazzware.com/), a leader in hospitality industry software with 25 years of experience in telecommunications auditing and analytics.  

Ooma Enterprise now connects with OPERA Cloud, Maestro, CloudBeds, Agilysys, Sabra SynXis, Marriott FOSSE & Full Service, choiceADVANTAGE RoomKeyPMS, and other leading PMS solutions.

Through the integration with Jazzware, Ooma is able to support powerful new features that include:

  • Custom phone messages for VIP guests and members of loyalty programs, with special offers just for them.
  • Personalized wake-up greetings in 14 languages that can be set by guests or staff.
  • Guest and staff notifications of upcoming maintenance, service or guest programs.
  • Safety notifications via phone, email and SMS, including 911 call initiation.
  • A mobile app for staff members to manage guest interactions and room status.
  • A remote portal to offload property administration.

All of this is transparent to end customers, with Ooma and Jazzware managing the back-end work to link the hotel’s phone system with the PMS.

Beyond guest services, employees can become more productive through Ooma Enterprise features such as video conferencing, chat, a desktop app, a mobile app and the option to set up a sophisticated contact center – all based in the cloud, so that installation and configuration is much easier and less expensive than legacy on-premises PBX systems.

“Ooma and Jazzware together are making voice and unified communications a powerful new tool for success in the hospitality industry,” said Tom Clancy, chief executive officer of Jazzware. “Tailoring phone messages to the individual needs and wants of guests can drive both repeat visits and higher revenue. Equipping employees with a mobile app turns their personal smart phone into a tireless assistant that helps them be in the right place at the right time.”

“Our partnership with Jazzware, launched last year, is already proving popular with our hospitality customers,” said Rob Ferrer, vice president of business sales at Ooma. “These powerful new features for personalization and productivity are the next step, delivering the full promise of UCaaS within the PMS investment that hospitality operators have already made.”

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