Ojai Valley Inn Streamlines Operations, Increases Productivity  

Michal Christine Escobar
Senior Editor (Hotels)
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Knowcross, a service quality management platform for hotels globally, said it is the preferred choice of the Ojai Valley Inn to help them automate their work-flow management and housekeeping departments, in an effort to maximize efficiencies and deliver enhanced guest experiences.

The Knowcross Platform helps our teams streamline operations while increasing productivity across the board. We are delighted we decided to partner with Knowcross, as the solution enhanced our teams’ response times to guest requests/issues as well as improved our internal communications. Enhanced relationships with guests and better anticipation of their needs are just a few direct and instant business benefits of Knowcross,” commented Charif Zahrane, Director Information Technology & LP.

Knowcross solutions integrate with a hotel's Property Management Software (PMS). This allows the applications to automatically pick up on special request codes, assign jobs to the right staff and enable quick service recovery. Zahrane adds “Because of the platform’s simplicity we have seen a high level of internal adoption, which in return helped with change management during and post-implementation.”

Founded in 2002, the Knowcross platform includes KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Mobile, KNOW Inspection and KNOW Maintenance. The platform is cloud based (SaaS), supports multiple languages and allows for customization to suit the specific needs of each hotel. The platform is interfaced to a number of PMS systems, in-room control systems, messaging gateways and fire alarm systems.