Advertisement
05/22/2017

NRA 2017 NEWS: AfterWords Partners with CBS to Debut New Intelligent Customer Engagement Software

AfterWords announced that it is partnering with Custom Business Solutions to officially debut its new Intelligent Customer Engagement software at the upcoming National Restaurant Association show in Chicago.
 
AfterWords helps service driven companies gain a complete picture of their customers’ perceptions through multi-dimensional surveys that track transactions, loyalty, and the guest experience. The new software leverages data to improve the customer experience, increase sales, and profitability.
 
In partnering with Custom Business Solutions, developers of the hospitality industry’s omni-channel cloud-based point of sale system NorthStar, show attendees will be able to see AfterWords working in real-time on a point of sale system.
 
Using relevant and specific questions about the customer experience, AfterWords produces perception and loyalty indexes to deliver actionable data to operators. Built into the system are a variety of customer recovery tools to enable managers to address issues in real-time. The AfterWords patent-pending process provides more relevant data, with less survey abandonment, and provides actionable insights.