Nordis Technologies continues to build its leadership in integrated omnichannel customer communications management and digital and print delivery with expanded text messaging capabilities through its new partnership with Solutions by Text (SBT). Nordis Technologies’ clients can now compose and send one-time and recurring, compliant text messages using the company’s patented Expresso™ CCM platform, enabled by SBT, the only compliance-first provider of enterprise text messaging.
“We are dedicated to developing and delivering the best omnichannel communications options and experiences for our clients and their customers. For text messaging, we’ve teamed up with SBT to bring a best-in-class compliance-first approach,” said Ronnie Selinger, founder and CEO of Nordis Technologies. “For clients who want to add or expand text messaging to cater to customer preferences, we offer a single CCM platform for creating and managing any combination of text, email and paper communications.”
A growing number of customers want to receive statement alerts and payment reminders by text, especially with direct links to online account management and payment portals. Nordis Technologies’ expanded capabilities let companies easily introduce and customize text messaging programs to improve customer experience, reduce postage and printing costs, and accelerate payments. Clients will have the ability to send document links via text that present statements and letters composed and archived in Expresso.
In addition, they have access to:
- Dedicated short codes and long codes (10DLCs) for sending messages
- Branded URLs using SBT’s SmartURL© product
- Bulk SmartURL© integration with existing file process automation in Expresso
- Robust archiving, reporting and tracking in Expresso
- Expert compliance consulting and text messaging best-practices guidance
“For many companies, text messaging remains an untapped opportunity to improve customer engagement and operational efficiency. We are delighted to team with Nordis Technologies to efficiently enable their clients to deliver messages through the channels customers prefer,” said David Baxter, SBT CEO.