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Next-Gen Cloud-Based PMS Offers Flexibility, Scalability, Guest-Centric Functionality

Agilysys, Inc. has announced the general availability of rGuest® Stay, the company’s cloud-based property management system that optimizes operational efficiency, increases revenue and enhances guest service. The solution is initially available to limited and select service hotels and chains, a large and growing hospitality segment. Future releases of rGuest Stay will support the needs of full-service hotels, resorts and casino gaming properties.
rGuest Stay is a web-based property management system built using the Agilysys rGuest hospitality platform. The guest-centric PMS leverages a standards-based solution on an open architecture with public APIs to enable richly integrated applications delivered from Agilysys, its partners and customers. rGuest Stay offers capabilities for multi-property operations. Managers can view guest profiles, history and reservations, as well as room availability and operational reports, seamlessly across multiple properties.
Focused on improving revenue and streamlining operations, rGuest Stay is designed to enable hotels to gather and analyze guest information that can be used to create loyalty-generating offers and increase guest wallet share. In addition, running natively in a browser on both desktop and tablet devices, it delivers real-time operating metrics so that hotels can more accurately forecast demand and scale guest services accordingly.
To help improve property operations, rGuest Stay offers a next-generation housekeeping optimization engine built using the included rGuest workflow engine that assigns staff resources to balance guest needs and operational efficiency. In addition, its intuitive user interface and online help functionality reduce team training time and ensure superior guest service with rapid solution ROI.
Delivered as a cloud-based solution, rGuest Stay offers simple deployment, instant scalability, a reduced technology footprint and the ability to upgrade capacity without business interruption, making it a perfect fit for today’s limited and select service hospitality operations.
Key features of rGuest Stay include:
Flexible rate management
Room inventory
Reservations, including interfaces with online travel agencies as well as the hotel's own website
Guest service management, including check-in, check-out and in-house experience management
Functionality that presents upsell offers during check-in
Group room block management
Guest, company and travel agent profile management
Folio management and charge routing
Accounts receivable
Integrated credit card processing using tokenization and PCI-validated point-to-point encryption (P2PE) technology
Interfaces for telephone, in-room movies, point-of-sale, credit card, door locking systems, mini-bar and other back office systems
Key planned enhancements for full-service properties include:
Packages and ‘Share with’ capabilities
Yield management
Interactive tape chart
Deep integration with enterprise systems
And much more
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