To continue providing top levels of quality service and customer experience, the Newport Beachside Hotel & Resort in Sunny Isles, Fla., has established a partnership with Memorial Healthcare System for a new guest offering on property. Hotels guests have access to the MemorialDOCNow smartphone application, which enhances health care, education and support using telecommunication technologies.
“Partnering with Memorial Healthcare System was a natural collaboration,” said Susanne Hurowitz, owner of the Newport Beachside Hotel & Resort. Hurowitz serves on the board for Memorial Healthcare System and is passionate about helping those in need. “By creating synergy between the hotel and Memorial Health, South Florida visitors are treated with the best care available, without having to depart the hotel.”
For those who do not have a family doctor within reach, the $59 medical service fee is an affordable alternative to address non-emergency, minor medical concerns from the convenience and privacy of your resort room through a virtual chat with a physician. The Newport Beachside Hotel & Resort is the first property in Miami/Dade County to partner with Memorial Healthcare System for South Florida travelers.
“A vacation should never turn into a trip to the hospital,” said Denise Haddad, general manager of the Newport Beachside Hotel & Resort. “With the MemorialDOCNow app, our guests can video chat with a doctor from their hotel room and have a prescription sent electronically to a nearby pharmacy if needed. This will make the experience a little better when the unexpected happens.”
The hotel developed the partnership with Memorial Healthcare System given that many of the international and out-of-state guests do not have access to a family doctor when they unexpectedly catch a cold, develop sunburn, or experience food poisoning, while away from home.
The affiliated physicians associated with the application are trained in telehealth services, which are limited to evidence-based medicine – not emergencies. During the video chat, doctors ask questions regarding current symptoms and medical history before diagnosing the patient.
“The MemorialDOCNow application is available at all times, and this partnership shows how progressive the Newport Beachside Hotel & Resort is to provide innovation in healthcare and service to its patrons through the convenience of telehealth,” said Bill Manzie, Administrative Director of Telehealth Strategy for Memorial Healthcare System. “Having 24-hour access to a physician who can prescribe medicine when needed, can improve the travel experience immensely when a hotel guest is not feeling well and need medical support.”
The affordable $59 service does not include reimbursement by health insurance brands but is equal or lesser priced to standard medical copays. The service is available 24 hours a day and the average wait time is less than 10 minutes.