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03/09/2022

New Bespoke Hotel CIVILIAN Launches INTELITY Platform to Enhance Guest Experience

The retro-luxury, theater-inspired hotel puts convenience and customization at the forefront of the guest experience with INTELITY’s hospitality platform.
Michal Christine Escobar
Senior Editor (Hotels)
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Civilian Hotel
CIVILIAN Hotel

INTELITY®, a leading provider of hospitality’s broadest guest experience and staff management platform, announced today the launch of CIVILIAN Hotel’s mobile app. Powered by INTELITY’s platform, the branded app includes mobile check-in, mobile key, and GEMS®, INTELITY’s collection of staff-facing tools, designed to deliver a more modern digital guest experience.

CIVILIAN is a bold new hotel concept by Jason Pomeranc—founder of the SIXTY Collective, the international hospitality company behind SIXTY Hotels. A 27-story hotel in the heart of New York City, CIVILIAN offers 203 charming accommodations that evoke the ambience of theater dressing rooms, with a dramatic color palette, sumptuous fabrics, and curated artwork and amenities. The hotel's public areas include a plush guest lounge with a piano, a library with Broadway artifacts, an upcoming restaurant and a rooftop bar with striking views of the skyline, and secret garden accessed only from a concealed entry point.

“Today’s young digital-savvy travelers seek personalization, convenience and unique experiences during their hotel stay,” said Joseph Angelini, Director of Sales and Marketing at CIVILIAN. “The INTELITY platform enables us to deliver the level of customization and digital convenience our guests expect—we couldn’t be more excited about how it will elevate experiences at CIVILIAN for years to come.”

With a branded mobile app powered by the INTELITY platform, contactless service and digital amenities are available at every step of the guest journey. Guests can download the property’s app and enjoy the convenience of using their mobile devices to check in and access their room. Throughout their stay, guests can make service requests directly from their mobile phones while the hotel’s team can utilize the platform for additional and meaningful guest touchpoints. At the end of their hotel stay, guests can approve their folio and check out digitally from their phone. Meanwhile, INTELITY’s back office workflow management system, GEMS, automates guest requests and orders, streamlines service and delivers deep business insights to the management team, allowing them to make adjustments and enhance processes accordingly.

“SIXTY Hotels and CIVILIAN are pioneers in creating personalized, curated experiences for their guests,” said Robert Stevenson, INTELITY CEO. “We’re excited that the INTELITY platform will serve as a critical connection point for guests—ensuring they’re only ever a few taps away from everything CIVILIAN has to offer.”

More than a design-forward hotel, CIVILIAN is abuzz with creativity and innovation, bringing the energy of New York City and the hotel’s surrounding neighborhoods indoors. The newly-opened property will enhance their high-tech, personalized guest experience with the award-winning INTELITY platform. For more information on the INTELITY platform or to request a demo, please visit www.intelity.com/demo. For more about the CIVILIAN Hotel in New York City, please visit www.civilianhotel.com.