Affected NCR customers have reduced capabilities on specific Aloha cloud-based and Counterpoint functionality that has impacted their ability to manage restaurant administrative functions.
NCR discovered that a cyber ransomware attack had occurred, resulting in a single data center outage that is impacting some functionality for some of its restaurant customers.
NCR immediately started contacting customers, enacted its cybersecurity protocol and engaged outside experts to contain the incident and begin the recovery process. The investigation into the incident includes NCR experts, external forensic cybersecurity experts and federal law enforcement.
WATCH: You've Been Hacked. Now What? LIVE from MURTEC
In the press release, NCR said, "We believe this incident is limited to specific functionality in Aloha cloud-based services and Counterpoint. At this time, our ongoing investigation also indicates that no customer systems or networks are involved. None of our ATM, digital banking, payments, or other retail products are processed at this data center."
While in-restaurant purchases and transactions continue to operate, affected customers have reduced capabilities on specific Aloha cloud-based and Counterpoint functionality that has impacted their ability to manage restaurant administrative functions. NCR is conducting concurrent efforts to establish alternative functionality for customers, fully restore impacted data and applications, and to enhance its cyber security protections.
You've Been Hacked!?! Now What?
Cyber-crime is growing in sophistication, and businesses of all sizes are targets. At MURTEC, the day one breakout, You've Been Hacked?! Now What? featured Tom Seeker, CIO, Earl Enterprises, Brian Lucy, VP of IT Security/ CISO, CKE Restaurants, Inc., Amit Verma, CTO, Comcast Business, and Courtney Radke, Field CISO, Fortinet.
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WATCH this must-see session here and learn from these executives who break down the most critical next steps your organization must be prepared to execute in the case of a ransomware attack or another type of data breach should occur.