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04/19/2022

Motorola Solutions’ Safe Hospitality Solution Improves Safety and Guest Experience

New solution integrates video security, access control, data and communications technologies for greater safety, productivity and collaboration.
Michal Christine Escobar
Senior Editor (Hotels)
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Motorola Solutions, Inc. announced its Safe Hospitality solution, a unified technology ecosystem that combines video security, access control, data and communications technologies.

The Safe Hospitality solution integrates these technologies via a simple cloud-based platform to support the specific operational, security and safety requirements of this industry. For example, video security analytics can send alerts to radios when unusual activity is detected, and access control can identify the security risk of a door propped open. Data from cameras and sensors can trigger staff to address guest needs or safety threats, while voice communications can dynamically connect teams to support everyday operations or emergency response. The ability to automate and streamline the flow of information to the right people across departments allows hospitality organizations to best direct their resources to support safety, productivity and delivery of an exceptional guest experience.

“Video cameras with embedded analytics allow our team to monitor an entire pool area and spot unexpected events and activity,'' said Jeffrey Ellis, CEO for Jeff Ellis Management, a worldwide leader in the management of aquatic facilities. “We’ve integrated our video security and radio systems so real-time automatic alerts are sent directly to our staff, allowing us to respond in moments. Using this technology with our world-recognized ‘Ellis’ safety standards has not only helped us to deal with the day-to-day, but to keep our guests as safe as possible.”

“Spanning seven acres of the Atlantic coast, our beachfront resort is a destination our guests choose for relaxation, privacy and solitude, and they expect a safe environment for the entire family,” said Dan Sims, director of loss prevention at Eau Palm Beach Resort & Spa. “We have the technology resources in place to give us greater insight into what’s happening across our entire resort, including the spa, restaurants, pools, meeting and event spaces and beach, so we can respond quickly to events and the needs of visitors without compromising the guest experience.”

“At the very core of every successful event is the ability to communicate quickly and reliably to avoid event disruption,” said Ron Skotarczak, executive vice president, chief sales & marketing officer, Madison Square Garden Entertainment Corp. “Our work with Motorola’s technology solutions not only help us to prevent issues, but also contribute to the smooth running of all events - from sports to concerts - and at any capacity.”

The efficiencies gained by automating processes, streamlining workflows and sharing information more easily is also particularly valuable as restaurants, hotels, resorts, casinos, stadiums and theme parks continue to address challenges brought on by industry-wide staffing shortages.

“Today’s hospitality businesses are highly focused on service and safety, especially as they recover from the disruption of the COVID-19 pandemic,” said Sharon Hong, vice president, enterprise technology, Motorola Solutions. “A Safe Hospitality solution allows hospitality businesses to simplify everyday tasks for greater productivity. It allows them to stay focused on what matters most in their highly competitive industry, delivering a high-quality, customized and safe guest experience.”