Mobile Devices & Apps

In her first year with the company, Starwood’s new CIO has spearheaded initiatives including mobile check-in and keyless entry that have already scored high praise from guests and industry peers. In this exclusive interview with HT, CIO and EVP Martha Poulter talks about Starwood’s keyless entry project, and offers a preview of Starwood’s plans for using technology for personalized customer experiences. Top projects include revenue optimization and preference matching, among others. Plus, Poulter offers her take on the industry buzzwords Internet of Things, Big Data and more.

Digital menu boards, TV monitors, mobile ordering and payment app pick up are part of how the QSR giant is redefining the fast food experience.

HT offers its annual round-up of what’s new in the POS hardware space. This year, tech suppliers are focusing on rights-sized solutions that allow for flexibility, mobility, and increased security.

The CEO of tech-pioneering restaurant brand Stacked: Food Well Built talks about the decision to build one of the first iPad-based menus to empower guests.

There’s a real and growing trend among hotel operators to deploy mobile key technology. HT gets input from experienced hotels on some of the latest solutions, plus how they’re managing security concerns.

Hotels and restaurants are starting to think with a “mobile first” mentality for both processing transactions and personalizing the consumer experience. Inside this supplement, restaurants and hotels can evaluate the hottest mobile solutions in the marketplace to find ones that are the right fit for their businesses.

The 'digital log book in the cloud' replaces hand-written notes as a means to communicate between staff, departments and management.

New ET50 and ET55 tablets cater to diverse mobile strategies in hospitality, including interactive menus, concierge services and kiosk capabilities.