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Millennium Hotels and Resorts Brings Relay Robot to Singapore Property


Millennium Hotels and Resorts said it introduced a new guest service associate, AURA the Relay Robot, South East Asia’s first front-of-house autonomous service delivery robot in the hotel industry at M Social Singapore.

Millennium Hotels and Resorts looked to increase productivity using a robotic solution with AURA helping to optimize operations, boost productivity and lift guest experiences to a new level starting from M Social Singapore.

Situated along Robertson Quay, M Social Singapore is a 293-room lifestyle design hotel that thrives on an interplay of friendship, community and new experiences. Designed by Philippe Starck, it is a hotel for millennials and the millennial mindset by Millennium Hotels and Resorts, the hotel arm of property giant City Developments Limited (CDL). M Social Singapore, is the Winner of South East Asia Property Awards for Best Hotel Development 2016, Best Hotel Architectural Design 2016, Best Hotel Interior Design 2016, Best Green Development 2016 and Platinum Green Mark award. The second M Social in Auckland is set to open at the end of 2017.

Developed by Savioke, Aura is the first deployment of a relay robot outside of the Unite States, that works alongside people in busy environments. Hotel employees can put something in AURA, the Relay Robot, tell it where to go, and it will go there to deliver it, and then return to the docking station by itself. AURA, can operate and ride in elevators, navigate its way to a guest’s door, let the guest know know that a delivery has arrived by ringing the guest phone, and then opens its lid for guests when they answer the door.

Currently, AURA delivers items like bottled water, towels, toiletries and amenities to guest rooms at M Social Singapore.

“As we innovate with technology and robotics, the heart of hospitality is actually about people. AURA frees human time to allow staff to be more engaged with guests at a deeper level. We are not replacing people with robots or technology, we instead want to use technology to further enhance our services,” said Lee Richards, vice president of operations Singapore, Millennium Hotels and Resorts.

In the works are more AURAs to be launched in the near future for Singapore hotels under the Millennium Hotels and Resorts namely, Grand Copthorne Waterfront Hotel, M Hotel Singapore, Orchard Hotel Singapore and Studio M Hotel. Another robot, yet to be named, has the ability to cook different types of eggs. He will likely be introduced in the year 2018.

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