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Mexico Resorts Tap Nuvola to Enhance Guest Services

With Mexico holding the title as one the most popular destinations for U.S. travelers, hotels within the country stand to see a major influx of guests as vaccine rollout expansions give way to growing confidence in resuming travel. Some of the region’s top luxe properties, Royal Resorts, Velas Resorts, and Mundo Imperial, have enlisted the digital services of Nuvolahotel optimization and guest engagement software, to competitively provide enhanced guest experiences that speak to personalization in a minimal contact travel landscape.

“Digital services have proven to be a crucial method in managing, tracking, and empowering communications across the many different departments within a hotel,” said Angel Estrada, Executive Resorts Operations Manager of Royal Resorts. From the beginning of our partnership, Nuvola’s software has provided immediate results regarding customer satisfaction. Our team and guests have greatly benefited from the use of Nuvola and we look forward to deepening our partnership.”

Designed with the user in mind, Nuvola’s intuitive technology allows team members to communicate effectively and easily with each other as well as with guests. Staff of each resort can receive, respond, and provide an update to guest-specific requests in real-time from a desktop or mobile device.

“Multichannel use of software services plays a large role in our ability to effectively use the technology to enhance services, said Rodrigo Nolasco, Corporate IT Director of Velas Resorts. “Nuvola’s ability to track, monitor, and respond to requests and operational issues from any device has been essential to the success we have found since deploying the platform. The functionality of the platform has been easy to integrate into our system and has identified Nuvola as a valued partner of our resorts.”

Nuvola’s platform allows employees access to an up-to-date overview of room stats and facility assessments, ensuring guest requests and accommodations are attended to promptly. From a management standpoint, workloads and performance improvements can be made accordingly based on an accurate view of occupancy.

The ability to gather internal data on operational processes is an essential part of improving services and setting a resort apart from others on the market,” said Angelica Garcia, Quality Control Manager of Mundo Imperial. “Operationally speaking, we have already seen a great improvement on optimizing communications and delivering an elevated guest experience. As travel continues to ramp back up, we are thrilled to be working alongside Nuvola to ensure superior services.”

Demand in travel will only continue to grow and technology holds the solution to providing a way to effectively manage and communicate the guest experience travelers are looking to enjoy. Nuvola’s technology allows Royal Resorts, Velas Resorts, and Mundo Imperial to exceed guest expectations through empowering staff with a digital assistant to help meet daily needs.

“The past year has placed an added emphasis on the important role technology can play in providing the solution to consistent communication,” said Juan Carlos Abello, CEO and Founder of Nuvola. “Royal Resorts, Velas Resorts, and Mundo Imperial set the tone for the high standard of hospitality within Mexico’s luxe market. We are looking forward to continuing to work closely with these resorts to raise the bar even higher and provide guest experiences that speak to current and upcoming preferences.”

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