McDonald's Canada announced that President and Chief Executive Officer, John Betts, will retire following 12 years at the helm of the Canadian organization. He will be best remembered for his relentless focus on innovation and drive to optimize the McDonald's Canada business model.
Betts achieved and sustained strong business momentum at McDonald's Canada with significant increases in annual sales and guest counts, driven by his pursuit of market-leading innovations in guest experience for the quick-service restaurant (QSR) industry.
Under his leadership, McDonald's Canada modernized the look, feel and function of the majority of its more than 1,400 restaurants across the country, including transforming the in-restaurant guest experience and launching the brand into the digital age with McDelivery and the My McD's mobile app.
Betts started with McDonald's 50 years ago in 1970 as a crew member in Southampton, New York. Betts held numerous roles of increasing responsibility in operations, field service, training and purchasing throughout the U.S. before becoming the Canadian leader in 2008.