Mandarin Oriental Hotel Group Moves Forward with Infrasys POS Across Portfolio

Michal Christine Escobar
Senior Editor, Hotels
Shiji & Mandarin Oriental

Shiji announced that Mandarin Oriental Hotel Group completed successful implementations at multiple properties, which then led to the installations at flagship properties in London and Hong Kong.

Due to the success of the installations, the internationally renowned luxury hotel group decided to continue deploying Infrasys Cloud POS, the leading food and beverage enterprise solution provider, across Mandarin Oriental Hotel Group due to its advanced features, flexibility, and around-the-clock global support.  

Notable Mandarin Oriental properties in the Americas, Europe and Asia have gone live with the cloud-based POS, and together Shiji and Mandarin Oriental will continue to convert existing properties, as well as implement Infrasys into newly built properties moving forward.

“We have been thoroughly impressed by Shiji and the Infrasys team throughout the installation phases of Infrasys Cloud POS across our Mandarin Oriental properties around the world, particularly at our flagship properties in London and Hong Kong. Despite the challenges created by COVID during the last few years, the Infrasys implementation team has provided us with exceptional levels of service and has been very flexible and accommodating during these difficult times. We chose Infrasys Cloud POS not only as it is fiscally compatible and cloud-based, but also due to Shiji’s extensive global reach with offices around the world that speak the necessary languages and provide 24/7 support,” said Tina Stehle, Director Global Applications, Mandarin Oriental Hotel Group.

“We are thrilled to have been selected by Mandarin Oriental Hotel Group as their point-of-sale solution and look forward to continuing our partnership with them in the years to come. Our Infrasys Cloud POS was built with enterprise-hotel operations in mind like Mandarin Oriental and we are excited to deploy more and more of our solutions to their properties in all regions across the globe,” said Kevin King, Chief Operating Officer of Shiji Group.

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