Luxury NY Hotel Deploys Mobile PMS
Hotel on Rivington, a 108-room luxury hotel in New York City, New York, has deployed StayNTouch Rover PMS and Zest solutions.
“Once we saw the Rover PMS interface, we knew right away that we would select StayNTouch,” said Daniel Tennant, General Manager at Hotel on Rivington. “Our former PMS was very challenging to use. When checking guests in, the staff could never raise their heads to look the guest in the eye because of all the screens that they had to click through. With StayNTouch, the process takes far fewer steps, and has enhanced our entire welcome and check-in experience. Plus, as it can run on a tablet, we can do everything on the fly. Even off-site, I can monitor guest activity and revenue performance then make adjustments accordingly.”
Daniel contends that ultimately the technology choice is to improve the guest experience, citing that housekeepers now update rooms status through Rover Housekeeping on their mobile devices, so the front office staff and guests have up-to-the-minute room availability information. That means guests get to their rooms faster.
StayNTouch offers hotels the opportunity to integrate multiple cloud-solutions on one platform:
Rover PMS™: Next generation Hotel PMS, fully cloud, fits on every device, optimizes hotel operations from front desk, to groups, to housekeeping to revenue management. Simple monthly pricing that includes training, integrations and configuration.
Zest™: Enables guest pre-engagement and guest services via mobile web. Guest-enabled mobile check-in & out via smart phone or desktop. Private labeled, PMS-integrated mobile check-in &/or checkout. Bill review, preference collection, upsell opportunities, and remote key fulfillment. Promote and monetize late checkouts.
“Once we saw the Rover PMS interface, we knew right away that we would select StayNTouch,” said Daniel Tennant, General Manager at Hotel on Rivington. “Our former PMS was very challenging to use. When checking guests in, the staff could never raise their heads to look the guest in the eye because of all the screens that they had to click through. With StayNTouch, the process takes far fewer steps, and has enhanced our entire welcome and check-in experience. Plus, as it can run on a tablet, we can do everything on the fly. Even off-site, I can monitor guest activity and revenue performance then make adjustments accordingly.”
Daniel contends that ultimately the technology choice is to improve the guest experience, citing that housekeepers now update rooms status through Rover Housekeeping on their mobile devices, so the front office staff and guests have up-to-the-minute room availability information. That means guests get to their rooms faster.
StayNTouch offers hotels the opportunity to integrate multiple cloud-solutions on one platform:
Rover PMS™: Next generation Hotel PMS, fully cloud, fits on every device, optimizes hotel operations from front desk, to groups, to housekeeping to revenue management. Simple monthly pricing that includes training, integrations and configuration.
Zest™: Enables guest pre-engagement and guest services via mobile web. Guest-enabled mobile check-in & out via smart phone or desktop. Private labeled, PMS-integrated mobile check-in &/or checkout. Bill review, preference collection, upsell opportunities, and remote key fulfillment. Promote and monetize late checkouts.