Loyalty

Based on a survey of US consumers and loyalty program professionals, the report spotlights opportunities to improve travel loyalty booking, personalization, sustainability, and payments.

Since 2020, e-gift cards consistently made up 15-17% of gift card sales. Digital card sales also showed steady growth, with the number of cards increasing by between 6-15% year over year since 2019.

Any restaurant can offer a loyalty program, from fine dining restaurants or to fast-casual establishments. Learn all about loyalty programs — including how to implement one that works for your restaurant.

81% of Los Angeles restaurants now offer a rewards program, an 11% increase from the year prior.

Besides enhanced personalization, there are other ways to get consumers hooked on your restaurant and brand.

The mobile app uses AI and machine learning to personalize the CX.