Loyalty

Information has become the essential ingredient to success in the increasingly cutthroat hospitality industry. However, actionable data cannot be properly amassed - let alone leveraged - without the implementation of sophisticated business intelligence systems that enable enterprise-wide data gathering, storage, analysis and communication.

Visit almost any retail outlet and at some point in the purchasing process, an employee is bound to offer enrollment into the company's loyalty program. From Best Buy to Marriott, nearly every major retail chain offers a rewards program in some form, and as these programs become more competitive, so do benefits to the consumer.

Pinehurst Resort in Village of Pinehurst, N.C. announces that it has selected the Visual One Club Management System by Agilysys and the Visual One Spa System by Agilysys to streamline operations at the property.

A restaurant's bottom line is often most influenced when an emotional connection is made with customers

Optimize your kiosk roll-out with these 10 implementation strategies

Loyalty programs are at a crossroads, according to a research report, Getting Loyalty Programs Back to Loyalty, published by the newly-formed research company Retail Systems Research (RSR).

When it comes to paying for goods and services, consumers continue to take matters into their own hands

A new wave of loyalty strategies are making it easier for operators to attract, retain and drive top-line growth