Loyalty

The BBQ restaurant will focus on digital innovations, efficient operations and people-first culture are driving above industry sales, traffic for casual dining.

The fastest-growing loyalty program in the hospitality industry enhances the travel journey with the industry’s first 150-night Milestone Reward and the reimagined Guest of Honor award.

Focusing loyalty program growth initiatives on Millennials and Gen Z makes sense given their embrace of digital apps.

Seven university students from University of Nevada Las Vegas, University of South Florida, and West Virginia University shared what marketing tactics resonate with them, their view of self-service tech, and what they want in a loyalty program.

Priority Alerts, Private Line, and Word-of-Mouth Referrals redefine guest engagement and communication between restaurants and their most important guests.

Six game-changing PMS capabilities hoteliers are leveraging for success in 2024.

For the third consecutive quarter, digital carryout business is surpassing delivery growth. First-party channels increased 36% YoY.

A hotel's digital experience should be looked at as an engine for retention and loyalty, not just customer acquisition and conversion.