Integrating this technology also makes guests more willing to share their positive hotel experiences on social media reveals J.D. Power 2017 North America Hotel Guest Satisfaction Index Study.
It gives loyalty members an easy-to-use portal to view status, redeem rewards and manage profiles, while providing staff with centralized management across the loyalty ecosystem.
Diners also are more inclined to wait in line if the restaurant provides entertainment, alerts on updated wait times or the ability to earn greater loyalty rewards.