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05/11/2021

Low-Code Digital CX Platform Raises $40M

Airkit’s low-code Digital CX Platform is a last mile solution for Salesforce customers to quickly turn their data into hyper-personalized digital customer experiences.
Anna Wolfe
Senior Editor - Restaurants
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Airkit, a low-code Digital Customer Experience platform,  has raised an additional $40M Series B investment led by EQT Ventures. The new Series B will be used to accelerate the company’s investments in go-to-market and product development.

A low-code platform purpose-built for customer experience, Airkit enables any brand to rapidly build hyper-personalized customer journeys for sales, service, or support that continue a single thread across any conversation channel. The company raised $28M in funding in October 2020 and has experienced rapid adoption of its low-code Digital Customer Experience (DCX) platform in the six months since launch. Fortune 500 companies and leading brands such as Principal Financial, Turo, OpenTable, Royal Automotive Club, and SkipTheDishes are building end-to-end customer journeys with Airkit that drive digital self-service 40X faster for their customers.

Forrester predicts that digital customer interactions will increase by 40% this year. The challenge for every company will be the growing backlog of digital projects and scarcity of engineering talent. According to Forrester, the US will have a deficit of over 500,000 software developers. With Airkit, brands innovate and develop effortless digital customer experiences up to 40x faster.

“By automating our restaurant onboarding process, Airkit helped us scale to meet unprecedented demand and accelerated onboarding by 3X,” said  Steve Puchala, Senior Vice President at SkipTheDishes

In related news, Airkit debuted the new Kittyhawk release of its Digital Customer Experience Platform. Kittyhawk offers a fast front-end development experience featuring more pre-built data models and templates, and additional API-based integrations. This release makes it even easier to build a range of use-cases, such as customer onboarding, dynamic digital forms, payment capture, WISMO, service dispatch, call deflection, and more.