Louvre Hotels Group Signs On for Enterprise-Wide Upsell Success
Louvre Hotels Group and Nor1,Inc., have announced an agreement to implement Nor1’s end-to-end upsell platform at all of the hospitality group’s current and future hotels.
Nor1’s upsell platform is designed to meet the needs of forward-thinking hoteliers, such as Louvre Hotel Group, looking for a enterprise-level way to optimize revenue, loyalty and the overall guest experience at all key touch-points. Comprised of Nor1’s upsell solutions, eStandby Upgrade and FrontDesk Upsell, the data-driven platform creates a personalized commerce environment that enables hotels to make relevant and targeted upsell offers delivered post-confirmation, pre-arrival, at check-in, and throughout an individual guest’s stay.
The science and power behind the platform is in PRiME®, Nor1’s patented decisions intelligence engine. This breakthrough technology leverages predictive analytics and complex algorithms to make dynamic pricing and merchandising decisions based on a scientific understanding of guest behavior coupled with transactional data.
Nor1’s Upsell Solutions
eStandby Upgrade® – Nor1’s signature solution complements a hotel’s existing rate strategy and drives demand for premium inventories and services. eStandby Upgrade is a post-confirmation, pre-arrival solution that makes relevant and targeted upsell offers for each individual reservation across multiple points of customer engagement, from reservation to just before check-in.
FrontDesk Upsell™ – FrontDesk Upsell works as effectively as its name! Designed to standardize, simplify and enhance the front desk upsell process, Nor1’s FrontDesk Upsell solution dynamically extends intelligent upsell offers to all guests checking into a hotel, regardless of their booking channel or the availability of contact data. Through seamless integration with MICROS Opera™ PMS, FrontDesk Upsell provides optimal guest exposure to upsell offers and significant operational efficiencies.
The initial stage of eStandby Upgrade and FrontDesk Upsell deployment will be at the Golden Tulip, Royal Tulip and Tulip Inn properties. Kyriad and Campanile properties will be implemented as a second phase, with a much greater emphasis on the FrontDesk Upsell solution. The deployment of Nor1’s suite of upsell solutions is a highly efficient process that extends operationally from corporate headquarters to the front desks of each property.