Louvre Hotels Group Selects TrustYou’s Feedback Platform

TrustYou announces a significant addition to its global portfolio of clients by revealing its new partnership with Louvre Hotels Group. The French hotel group offers a full range of hotels, spanning from 1 star to 5 stars, with powerful brands such as Golden Tulip, Campanile, Kyriad, and Première Classe, but also recently Metropolo, Kyriad Direct, Sarovar, Jin Jiang Inn, and Hôtels & Préférence. TrustYou’s feedback management solution will support the plan of Louvre Hotels Group to answer guest's needs and expectations while ensuring the highest quality.

Louvre Hotels Group will leverage the incoming guest feedback for all of its operating hotels through the TrustYou platform, which allows users to oversee, manage, analyze, and market guest reviews. With sophisticated data analytics, Louvre Hotels Group’s hotels will gather feedback from a multitude of online channels and get an insightful and detailed overview of their performance. Furthermore, the group will utilize the solution to send out personalized guest surveys in order to collect valuable information regarding the guest experience.

“We believe that TrustYou is currently providing the best-in-class solution, offering actionable and goal-oriented approach to our online reputation management project” said Sandrine Gosse, Quality and Customer Service Director of Louvre Hotels Group. “We highly value our guests’ feedback and we want to be able to properly leverage it for their future comfort and satisfaction, which is the reason why we have a dedicated department for Customer Experience.”