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Lodging Interactive Launches Live Chat Customer Service

Lodging Interactive has announced the rollout of CoMMingle Live the hospitality industry’s first real-time live chat service for hotels and resorts. CoMMingle Live elevates online customer service and has shown to increase RFP and online direct bookings for hotels.
CoMMingle Live is provided through a combination of state of the art live chat technologies and the Company's own live chat agents. All operations are handled in the U.S. and agents are trained to engage with customers as an extension of the property's own operational team.
Consumers have become comfortable with live chat services when shopping favorite online sites, like Amazon or Best Buy, but when booking hotels online they’re often left with more questions than can be answered via hotel websites.CoMMingle Live bridges that tremendous gap and not only provides real time assistance to consumers but also generates increased business for the properties.
During a three month BETA test, CoMMingle Live increased group RFP requests by nearly 40% and online direct  bookings by 12%. Customer satisfaction levels and ongoing engagement also grew at a rapid pace.
CoMMingle Live is implemented by placing a snippet of code onto the hotel’s website. The CoMMingle Live technology is fully mobile enabled and automatically launches when consumers visit a hotel’s website. The service captures the consumer’s full name and email address prior to launching into the live chat session. As an added benefit for hotels, CoMMingle Live creates a database which can be used for future marketing programs.
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