LivePerson Buys Conversable, Adds Additional AI Features
LivePerson Inc., a provider of conversational commerce solutions, has acquired Conversable, a conversational intelligence platform focused on social and marketing use cases, with a specialty in conversational commerce for the quick-service restaurant and hospitality industries.
The acquisition brings additional AI, social listening and outbound messaging campaign management capabilities to LivePerson and its conversational commerce platform Conversable’s AI and automation development teams will join LivePerson’s global product and technology organization.
More than 40% of messaging conversations on LivePerson’s LiveEngage platform already include some form of AI bot and automation. LiveEngage enables brands to connect with and create consumer experiences across SMS; popular messaging services such as Facebook Messenger; voice assistants; and a brand's own apps, website and phone systems. LiveEngage brings together the AI and automations necessary to operate these consumer experiences at scale, along with the backend integrations to offer capabilities such as payments and order status updates. A workspace for customer care and sales agents is provided to monitor and support the experience where automation does not. Rich analytics help brands understand the true voice of their customer and capitalize on unmet needs.
The Conversable acquisition brings a suite of complementary tools for building and deploying both structured and unstructured conversations, as well as social listening and outbound campaign management capabilities. Conversable also brings an innovative integration with GM Onstar to facilitate in-car ordering and other brand engagements.
Terms of the deal were not disclosed. The acquisition is not expected to have a material impact on LivePerson's results of operations for the full year ending Dec. 31, 2018.