Lightspeed Launches New Flagship Restaurant Platform in North America with Innovative Analytics, Payments, Inventory Management

Michal Christine Escobar
Senior Editor, Hotels
a laptop computer sitting on top of a table

Lightspeed Commerce Inc., the one-stop commerce platform for merchants around the world to simplify, scale, and create exceptional customer experiences, announced the launch of the all-new Lightspeed Restaurant, a unified hospitality commerce and point-of-sale (POS) platform. 

Dining out in the US and Canada is on the rise again, but business needs have fundamentally changed. Through strategic global acquisitions, Lightspeed has combined the power of Upserve, Gastrofix, Kounta and iKentoo with new solutions and modules, to simplify processes and enable merchants to build thriving businesses for the future. This best-in-class solution built through years of strategic investments and innovation, brings together an innovative POS, contactless integrated payments, online ordering, advanced inventory, and analytics to create a powerful hospitality platform for running a smarter, more efficient restaurant. 

"After years of strategically bringing together the best talent and technology in the hospitality industry, we're excited to bring this long-awaited solution to the United States and Canada after a successful launch in Europe last quarter," said Peter Dougherty, GM, Hospitality, Lightspeed. "Digital adoption has been an important lifeline for restaurants and it's clear there are greater efficiencies to be realized with new technology. Lightspeed Restaurant was built to meet these challenges by putting new data into the hands of independent restaurateurs to help them make smarter decisions about their business." 

The new Lightspeed Restaurant is now available in North America in a phased rollout to select restaurants after launching in Europe this summer with new customers like fast casual mega-chain Dean & David

Lightspeed Restaurant's Key Merchant Resources Include:

  • Best-in-class Analytics and Reporting
    Lightspeed Restaurant tells operators what brings their customers back, who their best servers are and why, and makes them feel like they're on the floor every day even if they manage several locations.
  • Data at your Fingertips 
    Restaurant owners, chefs and managers receive a daily email detailing everything they need to know before doors open, and a shift prep email detailing reservations, VIP guests, and notes for the service ahead. 
  • Comprehensive Integrated Inventory
    Track and automate inventory without breaking the bank. Know exactly how much product was sold, how much is still on hand, and how much is needed from a supplier for the next order.
  • Easy-to-Use and Train Workflows
    Optimized by years of user testing, Lightspeed Restaurant is easy to use and train on, key for hiring and retaining new staff and running smoother shifts. 
  • Contactless ordering and payments with Order Anywhere
    Fully integrated with Lightspeed Restaurant, Order Anywhere provides contactless ordering and payments for dine-in, and commission-free ordering for takeout, with the flexibility to either pre-pay online or pay at pick up, while avoiding expensive third-party fees. 

"The difference with Lightspeed Restaurant is the accuracy of information," said Antonio Arias, founder of Once Finger Lakes, a restaurant and wine tasting room in upstate New York, who began using Lightspeed Restaurant in beta this year. "When everything is on the same system and fully integrated, everything flows better. With POS, analytics, and inventory all under the Lightspeed umbrella, that's the dream. " 

In a recent Lightspeed and OnePoll study of over 2,000 merchants and consumers, 90% of US hospitality merchants credit the adoption of technology to their survival and 50% are looking for technology to help automate tasks – a key requirement for a short-staffed industry. 

"The quality of service and product really has an impact on the quality of my life," said Brook Neale, GM of Mexiko Strasse who started using Lightspeed Restaurant in 2021. "A lot of people go into gastronomy out of passion and the less they have to worry about, the better. I really feel that Lightspeed is helping people get on with their businesses, and making a practical effect on their day-to-day life." 

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