Labor/Workforce Mgmt/Scheduling

Jeff McConathy of Kasa shares how his lodging brand can employ only four full-time staff members per property and still give guests the hospitable experience they want and deserve.

As the industry struggles to fill nearly 2 million job openings, hospitality brands are rethinking their technology budgets and deciding to equip their frontline employees with digital workplace tools that boost productivity, job happiness and retention.

As the industry continues to face talent constraints, companies must put their faith in technology.

Accountability for every team member has increased, contributing to improved guest review scores, and the time it takes to address work orders has decreased by 50 percent.

Providing access to tools that easily integrate into existing workflows should be a core part of any upskill and retention strategy.

Technology is opening up a new set of options for innovative companies in the sector.

Most operators still consider their use of technology as mainstream rather than leading edge, according to the National Restaurant Association's 2023 State of the Restaurant Industry report.

More than 70% of guests who did not tip during a recent stay would have if digital tipping was available.