Knowcross Announces Partnership with protel
Hotel management software company Knowcross has announced their integration with protel, one of Europe’s largest property management software providers. The partnership allows seamless integration between protel and Knowcross’ suite of applications, which include KNOW Service, KNOW Housekeeping and KNOW Glitch.
The protel-Knowcross interface allows guest profiles made in the protel system to be accessed in Knowcross applications. This enables hotel staff to access real time information from pre-arrival right through to the check-out stage, helping hotels adhere to high standards of service.
Glitch management will also be made easier following the integration. Records of guest requests, complaints and glitches recorded in Knowcross applications will now be available in protel PMS, empowering Front of House staff with the knowledge of their guests’ previous experiences at the hotel, thus enabling them to provide their guests with a better service on their return visit.
The two-way real time integration ensures that Knowcross applications and protel are fully synchronised, enabling effective room inventory management. Information regarding check-in, check-out and room moves entered in protel is updated on Knowcross apps such as KNOW Housekeeping, hence enabling efficient planning and prioritisation of room cleaning.
Knowcross software is used by leading hotel brands across the world including Kempinski, Rosewood, Corinthia, Oberoi, Radisson, Sixty Hotels, Holiday Inn, DoubleTree by Hilton and Taj. The cloud-based software can be interfaced to existing hotel property management systems including Opera, Fidelio, Itesso and protel. All of Knowcross’ mobile apps are available for the Apple iOS and Android platforms.
The protel-Knowcross interface allows guest profiles made in the protel system to be accessed in Knowcross applications. This enables hotel staff to access real time information from pre-arrival right through to the check-out stage, helping hotels adhere to high standards of service.
Glitch management will also be made easier following the integration. Records of guest requests, complaints and glitches recorded in Knowcross applications will now be available in protel PMS, empowering Front of House staff with the knowledge of their guests’ previous experiences at the hotel, thus enabling them to provide their guests with a better service on their return visit.
The two-way real time integration ensures that Knowcross applications and protel are fully synchronised, enabling effective room inventory management. Information regarding check-in, check-out and room moves entered in protel is updated on Knowcross apps such as KNOW Housekeeping, hence enabling efficient planning and prioritisation of room cleaning.
Knowcross software is used by leading hotel brands across the world including Kempinski, Rosewood, Corinthia, Oberoi, Radisson, Sixty Hotels, Holiday Inn, DoubleTree by Hilton and Taj. The cloud-based software can be interfaced to existing hotel property management systems including Opera, Fidelio, Itesso and protel. All of Knowcross’ mobile apps are available for the Apple iOS and Android platforms.