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KFC & Long John Silver's Franchisee Slashes Drive-Thru Wait Times

Established in 1967, Corbin Restaurants, Inc. is a franchisee with 27 combined KFC and Long John Silver's restaurants and 480 employees in the Louisville/Lexington, KY and Knoxville, TN regions. The company has been using the Panasonic Ultraplex II Wireless Headset System for the past 10-plus years. While the company was happy with the technology, it was time for a refresh. After evaluating its options, the company decided that the new Panasonic Attune II WirelessAudio System was the right solution.

Searching for speed & accuracy
"We're able to take more accurate and faster orders by eliminating the need to repeat orders or ask customers to pull to the window and re-confirm,” explains Jay Shoffner, president & franchisee. “Increased order accuracy and speed of service provided by the Attune II have enabled us to serve more customers, helping us boost sales while improving the customer experience."

Corbin Restaurants has rolled out the Attune II at its Lexington, KY Long John Silver's locations and is satisfied with the results thus far. In fact, the Attune II is already proving to boost efficiencies. According to Shoffner, the Lexington restaurants have seen an improvement in order time at the menu board with a reduction from an average of 66 seconds before the Attune II, to 47 seconds due to the improved clarity of the system, allowing for enhanced customer service and satisfaction.

Shoring up communication with clarity
The Attune II is designed to actively cancel out low-, mid- and high-volume background noise. Standard noise suppression eliminates low-frequency, steady hums, including crowds and machinery. Attune II suppresses all of those, plus sounds most headphones can't cancel out, such as sirens, blaring horns and kitchen chaos — ensuring staff can communicate with customers clearly and easily.

Given the fast-paced environment of QSRs, durability was also key to Shoffner when selecting the Attune II. From its tough, inch-wide headband, to its heavy-duty buttons and fully sealed, oil-, water- and grease-resistant design, the Attune II was built to withstand the drops and spills restaurant workers encounter on a daily basis. This durability helps keep restaurants up and running, while lowering repair and replacement costs.

As for the future, Corbin Restaurants is continuing to use the Attune II at its Lexington Long John Silver's locations before rolling out the new system to its other Long John Silver's and KFC restaurants. Other Ultraplex II systems will be replaced on a case-by-case basis as they reach the end of their lifecycle, further enabling the company to increase drive-thru efficiencies at each of its 27 QSR restaurants.

"Roughly half of our customers come through the drive-thru and all of them interact indirectly through the Attune II system," said Shoffner. "The Attune II hasn't been deployed long, but if it has the durability and life that the Ultraplex system has, we'll be looking to use it for another 10 years."

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