Kallpod Improves Labor Costs, Increases Sales for Restaurants

Kallpod, a custom communication solution that facilitates real-time engagement between guests, service staff and internal teams, recently crossed the milestone of 500 client partners, including HMS Host, Canadian Brewhouse and Marriott.

For restaurants, hotels, stadiums and amphitheaters, Kallpod improves service times and customer engagement while driving revenue and labor efficiency.

Kallpod allows a guest to quickly summon their server at any time. Each button on the Kallpod unit offers a different function, including requesting the server to come to the table, ordering another round of drinks or getting the check, and the server is notified via a smartwatch. The technology is also utilized between internal teams, such as a line cook alerting a server that an order is up. As wait times for service decrease and guests are in control of the frequency that the server visits their table, Kallpod is able to nearly eliminate complaints that may come after a bad experience.

According to Kallpod, customers consume more, with ordering incidence up over 15 percent on average, simply because the ordering process is more responsive, easier and not only relegated to the moment when the server sporadically approaches the table.

• Kallpod has been embraced in multi-unit restaurants across North America. Canadian Brewhouse, a casual dining operator in Western Canada, has adapted Kallpod's solution at its 30 locations. Since launching the solution, the restaurant has seen a $211,500 average increase in gross sales and is able to turn over 25 percent more tables at peak dayparts.
• Kallpod also has an exclusive agreement with HMS Host, a foodservice company that utilizes the technology in 60 brands across 150 airport restaurants. On average, Kallpod enables diners to receive service within 30 seconds of requesting it.
• Kallpod's benefits extend into hotels as well. AC Hotels by Marriott, a hotel chain with 40 units and 75 in development, implemented Kallpod's custom communication solution, thus allowing for front of house staff to help with other hotel tasks instead of hovering around guests. This, paired with competitive menu pricing, allows the hotel chain to optimize operations and remain profitable.